Elevate Every Touchpoint by Leveraging Intelligent Data Insights and Automation


The landscape of customer experience is being dramatically reshaped by AI technologies. From personalisation algorithms to intelligent customer service chatbots, AI offers unprecedented tools for elevating CX. This masterclass, led by industry experts Adebola Olomo and Joe Wilde, is tailored to provide you with actionable knowledge and skills to integrate AI technologies into your customer experience strategies efficiently and ethically.

Course Description

This comprehensive course decodes the intricacies of AI in customer experience, from automating customer interactions and personalising marketing messages to employing data analytics for deeper customer insights. The course takes a 360-degree view, covering technological, strategic, and ethical aspects of using AI in CX.

Unique Selling Proposition (USP)

Designed with the highest global standards in mind and enriched by real-world applications, this masterclass offers more than theoretical knowledge. You will learn proven strategies and practical approaches to integrating AI into your CX initiatives, enabling immediate improvement and long-term success. Whether you’re a CX leader or a marketer, you’ll find invaluable insights that can be put into action right away.

Who Should Attend?

Presented by

Adebola Olomo

AI and Marketing Strategist

Joe Wilde

Digital Strategist, E-commerce and CX Consultant